1. Data Controller.
Gobralca is responsible for the processing of personal data that the user voluntarily provides through this website, contact forms, emails, telephone calls or other official communication channels.
2. Data we may collect.
We may collect identification and contact data, such as name, company, position, telephone number, email, location, message sent and any other information that the user decides to share when requesting information about our services, projects or comprehensive solutions. We may also collect basic technical browsing data, such as IP address, browser type, device, pages visited and access date, when generated by technical or analytical tools on the site.
3. Purpose of data use.
Personal data may be used to respond to requests for information, address business inquiries, prepare communications related to our services, manage institutional contacts, improve the user experience, maintain the security of the site, analyze website performance and comply with legal obligations or requests from competent authorities when applicable.
4. Legal Basis for Processing.
Data processing is carried out based on the consent given by the user when sending their information, in the legitimate interest of Gobralca to respond to requests and maintain commercial or institutional communications, and in compliance with applicable legal obligations when necessary.
5. Data Retention.
The data will be kept for the time necessary to fulfill the purposes for which it was collected, respond to requests, maintain reasonable administrative or commercial records, comply with legal obligations and protect the rights of Gobralca or third parties. When the data is no longer necessary, it will be deleted, anonymized or retained only when there is a legitimate justification.
6. Confidentiality and Security.
Gobralca adopts reasonable administrative, technical and organizational security measures to protect information against unauthorized access, loss, alteration, misuse or unauthorized disclosure. However, no digital transmission or storage system can be considered absolutely secure, so the user should avoid sending sensitive information that is not necessary to process their request.
7. Disclosure to Third Parties.
Gobralca does not sell or market personal data. The information may be shared only with service providers or business partners that provide services necessary for the operation of the site, response to requests, technical support, web hosting, analytics, communications or compliance with legal obligations, always on a confidential, need-to-know basis. It may also be disclosed when required by law, competent authority or to protect legitimate rights.
8. User rights.
The user may request access, rectification, updating, deletion or object to the processing of their personal data, as well as withdraw their consent when appropriate. To exercise these rights, the user may contact us by email contacto@gobralca.com, clearly indicating your request and the data necessary to verify your identity.
9. Cookies and similar technologies.
This site may use cookies or similar technologies to improve navigation, remember preferences, measure site performance and obtain general usage statistics. The user can configure their browser to reject or delete cookies; however, some site functions may be affected.
10. Changes to this policy.
Gobralca may update this privacy policy to reflect legal, technical, operational or commercial changes. The current version will be available on this page and will indicate its last updated date.
11. Contact.
For questions about this policy or the processing of personal data, the user can write to contacto@gobralca.com or use the official channels published on this website.
